Issue & snag reporting for any team
Snap it. Snag it.
Sorted.
SnagGrid turns a photo of a problem into a professional, evidence-backed report in the right inbox — before you've moved on to the next thing.
One rule, enforced everywhere: AI never invents a fact.
Good morning, Sam Carter
Report an issue
“A cracked floor tile in the lobby, about a foot wide” ✨
Vicarage Road, Kings Heath, Birmingham B14
In short
SnagGrid is issue and snag reporting software that turns a photo, location and a few field notes into a professional, evidence-backed report — then routes it to the right inbox, reminds you to follow up, and keeps an audit trail. It's built for property managers, facilities teams, contractors, HOAs and community groups reporting problems like maintenance issues, safety hazards, property damage, equipment faults and on-site snags. AI drafts the wording from what you photographed, you approve every word, and it never invents facts. Read the full guide →
How it works
From street to inbox in under a minute
Snap
Photograph the problem. Photos compress on your phone so they fly up on 4G, and AI can describe what each one shows — you approve every word.
Pin
SnagGrid finds you the moment it opens. Drag the pin to the exact spot; the full street address fills itself in, ready to correct or complete.
Sorted
AI drafts one professional email — your observations, your evidence, the location — and sends it to the right inbox before you've left the street.
Everything a busy team needs
Serious tools, built for the field
Writes like you, only faster
Rough field notes become firm, factual, ready-to-send prose. Direct and appropriately worded — never invented, never exaggerated.
Legal & policy aware
Toggle Considerations to weave in cautious safety or regulatory context. Toggle Policy to cite your own configured policy library — and only that. No hallucinated facts, ever.
Evidence that argues for itself
Described photos are written into the email — “the attached photographs show the collapsed curb” — so the right people can't scroll past them.
Chase, don't chance it
Set a follow-up reminder in one tap. When the recipient goes quiet, the bell lights up — resend, escalate, or mark it resolved.
Built for the whole group
Invite your team by link — they set their own password and their reports route to their own recipients. Everyone sees their own work, admins see everything.
A paper trail by default
Every report, email, sign-in and edit is logged. When someone asks “when did you report that?”, the answer is one search away.
Nobody left in the dark
Send it on — and the reply comes back
Most report tools are a one-way street: people send something in and never hear another word. Switch on onward routing and SnagGrid keeps everyone in the loop — automatically.
- Reports go straight to the inbox that can fix it — the right department or organisation.
- When they reply, the person who reported it gets the answer — reference numbers and all — and nobody has to log in.
- Every message is kept on one tidy case, so you can always see what was said.
- Reporters get an instant “we've logged it” — no more wondering if it vanished into a void.
Resident
Stairwell light's been out for a week.Maintenance
Logged as MT-2026-0731 — crew within 3 days.Resident
Thank you!SnagGrid sits in the middle — relaying both ways, keeping the record.
For group leaders & admins
Every report. Every teammate. One screen.
- Live stats — sent, drafts, resolved, this week
- Filter by person, status, category or date
- Edit any email before it goes back out
- Invite a new teammate with one link — they're reporting in two minutes
- A full activity trail: sign-ins, sends, edits, AI usage
24
Total
6
This week
17
Sent
9
Resolved
Water leak in Unit 4B
Alex Rivera
Cracked sidewalk, North lot
Sam Carter
HVAC fault, 3rd floor
Jordan Lee
Plans
Simple, honest pricing.
SnagGrid is priced per organization, plus a price per seat — and your organization includes one seat as standard. No tiers, no feature gates: every seat gets everything.
Organization
Your group's workspace — per organization, per month
$—/month
14-day free trial, then billed monthly. Cancel anytime.
Start 14-day free trial- One seat included as standard
- Your organization, configured in minutes
- Group dashboard, map view, CSV export & audit trail
- Shared policy & reference library
- Duplicate detection across your whole team
- Invite your team with one link; roles & admin oversight
Additional seats
Each extra teammate — per seat, per month
$—/seat/month
Billed monthly · first seat included with your organization
Seats are added from inside SnagGrid once your organization is set up — invite a teammate and your subscription updates automatically.
- Full street-to-inbox reporting toolkit
- AI report writer with legal & policy context
- Photo evidence with AI descriptions
- Their own delivery addresses, signature & reply-to
- Follow-up reminders & morning digest
- Offline reporting — sends itself later
Prefer to talk it through first? Get in touch
Questions first?
Talk to us
Not ready to subscribe yet, or have questions about your group's setup? Tell us who you are and which patch you cover — we'll come back to you directly.
FAQ
Frequently asked questions
- What is SnagGrid?
- SnagGrid is issue and snag reporting software that turns a photo, location and field notes into a professional, evidence-backed report, routes it to the right inbox, reminds you to follow up, and keeps an audit trail.
- Who is SnagGrid for?
- Property managers, facilities teams, contractors and field crews, HOAs and community groups — any team that reports problems and needs them fixed.
- Is SnagGrid only for one industry?
- No. It works for any business or group — property management, facilities, field service, construction punch-lists, HOAs and community groups all use the same workflow.
- What kinds of issues can SnagGrid handle?
- Maintenance and repairs, safety hazards, property damage, plumbing, electrical and HVAC, cleaning, equipment and appliance faults, on-site snags — and anything else your team needs tracked.
- Does the AI invent facts?
- No. SnagGrid's AI works only from what you captured and you approve every word before it sends — it never invents facts or law.
- Can users edit reports before sending?
- Always. You review, edit and approve the wording — nothing sends without you.
- Does SnagGrid keep an audit trail?
- Yes — every report, email, edit and sign-in is logged, with status tracking and CSV export.
- How does SnagGrid differ from WhatsApp or email?
- Those capture fragments and forget them. SnagGrid captures structured evidence, routes it, tracks it, chases it, and keeps a record.
Problems don't get fixed
if nobody reports them properly.
Open SnagGrid on your phone, and the next problem you walk past is on its way to the right inbox by the time you walk on.
Create your workspace