Follow-up reminders
Follow-up reminders that chase the reports everyone forgets
A report that's sent and forgotten is a problem that stays broken. The number one reason an issue never gets fixed isn't bad reporting — it's that nobody chased. SnagGrid makes follow-up a built-in step: one tap sets a reminder, it lights up when a report goes quiet, and from there you resend, escalate or mark it resolved.
In short
SnagGrid's follow-up remindersturn chasing into a step you don't have to remember. When you send a report, set a reminder with one tap. If the report goes quiet, the reminder lights up on your dashboard so you can resend it, escalate it to another recipient, or mark it resolved. Every chase is tracked and logged to the audit trail, so more reports actually reach an outcome — and you can prove you followed up.
The problem
Sent isn’t the same as solved
Reporting an issue well is only half the job. A maintenance issue reported once and never chased sits in an inbox behind a hundred others. A housing defect logged in March is genuinely forgotten by May. The work of spotting it, photographing it and wording it properly is wasted the moment it drops out of someone's memory.
Across a site, a property or a maintenance round, the pattern repeats: plenty of issues reported, far fewer chased, and almost none tracked to resolution.The reports that do get fixed are usually the ones someone happened to remember to nudge. That shouldn't come down to who has the best memory.
Why “I’ll remember to check” always fails
Memory is the weakest link in any reporting workflow. Notes-to-self get buried, calendar reminders get dismissed, and the report you sent last week is competing for attention with everything that happened since. The fix isn't more discipline — it's making the chase surface itself at the right moment, attached to the report it belongs to.
The mechanism
One tap to set it, it lights up when quiet
Follow-up lives on the report itself, not in a separate to-do list you have to maintain.
Set a reminder in one tap
When you approve and send a report, set a follow-up at the same time — a single tap, no extra admin. The report carries its own reminder from then on.
It lights up when the report goes quiet
If nothing comes back and no resolution is logged, the reminder surfaces on your dashboard. Silence becomes a visible prompt instead of a forgotten report. You see exactly which items have gone quiet and for how long.
Resend, escalate or resolve
From the reminder you choose what happens next: resend the original report to the same inbox, escalate it to a different configured recipient, or mark it resolvedif it's done. Each choice takes a moment and each one is recorded.
It connects
Reminders, status tracking and the audit trail
Follow-up reminders aren't a bolt-on — they're part of how SnagGrid moves a report from sent to resolved, and every step is visible and recorded.
Status tracking shows the whole journey
Each report moves through clear states — sent, followed up, resolved — and the dashboard lets you filter by person, category, status and date. You can see at a glance what's outstanding, what's been chased, and what's closed. You can't manage what you can't see.
Pairs with a full audit trail
Every reminder, resend and escalation is logged alongside the original report, its photos and its location. When someone asks whether an issue was reported and chased, the answer is a dated record, not a memory. See more on the audit trail for issue reporting →
Built for teams and councils alike
Each member sees follow-ups on their own reports while admins get oversight of everything outstanding across the team. SnagGrid is built for any team — the same chase-it-to-closure discipline whether you're running a facilities desk or a property maintenance round. Read more about facilities snag reporting → or see how it all fits together in the issue & snag reporting software overview →
Why it works
Chasing becomes a step, not a chore
Each of these is a mechanism you can verify in the product:
- One tap sets a follow-up when you send the report.
- Reminders light up on the dashboard when a report goes quiet.
- Resend, escalate or mark resolved — straight from the reminder.
- Status tracking from sent → followed up → resolved.
- Filters by person, category, status and date.
- Every chase logged to the audit trail with the original report.
- Admins see outstanding items across the whole team.
FAQ
Frequently asked questions
- What are follow-up reminders in SnagGrid?
- Follow-up reminders are a built-in step on every report. Set one with a single tap and it lights up when the report has gone quiet, so you can resend, escalate or mark it resolved — instead of relying on memory.
- Why do reports stay unresolved?
- The single biggest reason an issue is never fixed isn't that it was reported badly — it's that nobody chased after the first send. SnagGrid turns chasing from a thing you have to remember into a step the tool surfaces for you.
- How does a reminder know when to light up?
- When you send a report you can set a follow-up. If the report goes quiet — no resolution logged — the reminder surfaces on your dashboard so you can act. One tap to resend, escalate or close it off.
- Can I escalate a report that's being ignored?
- Yes. From the reminder you can resend the original report, escalate it to a different configured recipient, or mark it resolved. The choice is yours and every action is recorded.
- Do reminders work for a whole team?
- Yes. Each person sees the follow-ups on their own reports, and admins get oversight of outstanding items across the team via the shared dashboard, with status tracking and filters.
- Is the chasing recorded?
- Every reminder, resend and escalation is written to the audit trail alongside the original report, so you can prove what was reported, when, and how many times you followed up.
Stop letting good reports go quiet.
SnagGrid sends your report to the right inbox, then makes the follow-up a one-tap, built-in step — so more issues reach resolution and you can prove you chased.
You approve every word before it sends. SnagGrid never invents facts.